Don White - BP manager of both the UK and USA teams says:
Participants from the Chicago training say:
"Thinking Styles worked at three levels
for our team. Firstly, individuals were able to reflect on
their personal profile to harness strengths and balance out
weaknesses. Likewise at a team level we were able to assess
the composite range of styles. Finally we began to learn how
to 'read' our customers' styles and respond appropriately
for optimum interaction and partnership. This underpinned
our customer focus strategy and undoubtedly played a part
in the team's strong business and financial performance for
Don White - BP Oil, RTG Analytical Technology, Sunbury.
"The most useful parts of the programme
were my personal Thinking Styles profile information and also
learning how to understand customer traits and then mould my
questions and answers to make correct assessments of his requirements."
"I believe the course provided me with
a different perspective on 'customer focus' and thereby met
my objectives. I found the Thinking Styles profile very interesting.
The most useful part was the customer discussion."
If you would like to know more, you can e-mail Graham Shaw